Question 1

What is Curbswap?

Accepted Answer

Curbswap is a subscription service that physically moves your parked car before street sweeping and other parking restrictions hit, then returns it to a legal spot — documented with timestamped photos and GPS. It’s live in Los Angeles, rolling out neighborhood by neighborhood.

Question 2

How does Curbswap work?

Accepted Answer

Add your vehicle, pair the SwapBox™ smart lockbox, and schedule a move. A vetted driver picks up your car, relocates it to a legal spot nearby, and sends you photo + GPS proof — all without you being there.

Question 3

Do I need to be there when my car is moved?

Accepted Answer

No. That’s the whole point. Your spare key lives in the SwapBox™ on your car window, and the driver handles everything hands-off.

Question 4

How do I sign up?

Accepted Answer

Sign up now — the app is live. We open neighborhood by neighborhood and invite from the front of the line; you can check your position anytime on the waitlist status page.

Question 5

Is Curbswap a parking-reservation app?

Accepted Answer

No. We don’t reserve parking spaces. We relocate your already-parked car before restrictions begin.

Question 6

Is there an app?

Accepted Answer

Yes. You schedule moves, watch them live, and get photo + GPS confirmation right in the Curbswap app.

Question 7

What happens during my first move?

Accepted Answer

You schedule it in the app and confirm exactly where your car is parked on a map. A vetted driver arrives before the restriction, photographs all four sides, retrieves your key from the SwapBox™, relocates the car to a legal spot nearby, photographs it again, and the app shows you the new location on a map — with GPS and timestamps.

Question 8

Do I need a spare key?

Accepted Answer

Yes — your spare key lives in the SwapBox™ mounted on your car. Your main key never leaves you.

Question 9

Can I watch a move live?

Accepted Answer

Yes. Once a driver is on the way you can track the move in real time from the app — including live driver location, status updates, and iPhone Live Activities on your Lock Screen.

Question 10

How far away is my car moved?

Accepted Answer

As close as legally possible — usually the same block or a street or two over. The app shows the exact new spot on a map the moment the move completes.

Question 11

Is Curbswap a parking-spot marketplace?

Accepted Answer

No. We don't buy, sell, or hold parking spots. We move your already-parked car so it's never in the wrong place when restrictions begin.

Question 12

What is the SwapBox™?

Accepted Answer

The SwapBox™ is a smart Bluetooth lockbox that mounts on your car window and securely holds your spare key so a driver can access it only when it’s time for a move.

Question 13

How does a driver get into my car?

Accepted Answer

The SwapBox™ holds your spare key. For a move, your driver receives a temporary code that only works during your move window and only unlocks when they’re physically at your car (GPS-confirmed). Every open is logged.

Question 14

Where does the SwapBox™ mount?

Accepted Answer

On your car window — within easy reach for your driver and sheltered from direct rain.

Question 15

Is the SwapBox™ secure?

Accepted Answer

Yes. Access codes are time-limited and GPS-gated, drivers never get a permanent key, and every open is recorded in your access log.

Question 16

What if the SwapBox™ battery dies?

Accepted Answer

It has a USB-C emergency port — power it from any USB-C cable to open it. The app also shows your battery level and alerts you well before it runs low.

Question 17

How much does the SwapBox™ cost?

Accepted Answer

It’s a one-time $45 device — early access pricing (normally $75) — shipped once we open your neighborhood.

Question 18

Can I control the SwapBox™ from the app?

Accepted Answer

Yes — pair it over Bluetooth, lock/unlock, set and manage PIN codes, and check battery, all from the Curbswap app.

Question 19

How is the SwapBox™ powered?

Accepted Answer

A rechargeable battery with USB-C charging. You can check the exact battery level in the app, and we'll nudge you at 20% and urgently at 10% so it never dies on move day.

Question 20

What happens if the SwapBox™ battery dies?

Accepted Answer

A dead box means your driver may not be able to reach the key, so a scheduled move could fail. Charge it when the app warns you — a full charge lasts a long time under normal use.

Question 21

Can I control the SwapBox™ from the app?

Accepted Answer

Yes. Over Bluetooth you can lock, unlock, check the battery, and manage your own PIN codes — plus give it a name and note where it's mounted so your driver finds it instantly.

Question 22

Does my driver keep a code to my SwapBox™?

Accepted Answer

No. Each move mints a fresh one-time code that only works while that driver is on your move and standing at your car — it expires the moment the move ends.

Question 23

How do I schedule a move?

Accepted Answer

In the app, pick your vehicle, choose “move before the restriction” or a specific time, confirm your parking location, and we take it from there.

Question 24

How far will my car be moved?

Accepted Answer

To the nearest legal spot, prioritizing any preferred fallback zones you’ve set.

Question 25

Can I choose where my car is parked?

Accepted Answer

You can set preferred fallback zones near your home or work, and drivers prioritize them when a legal spot is available.

Question 26

Can I watch my car being moved?

Accepted Answer

Yes — track the move live on a map from pickup to drop-off, then get photo + GPS proof the moment it’s parked.

Question 27

How do I find my car after a move?

Accepted Answer

You get the exact GPS coordinates and photos in the app as soon as it’s parked.

Question 28

What if there’s no legal spot nearby?

Accepted Answer

Drivers work from your fallback zones and keep relocating until your car is legal. You’re notified at every step, with an explanation if anything blocks a move.

Question 29

Does Curbswap work overnight or early morning?

Accepted Answer

Yes. Moves are timed around your restriction window — including early street-sweeping times — so your car is legal before enforcement begins.

Question 30

What does “Move before ticket” mean?

Accepted Answer

It's the default scheduling mode: instead of picking a time, you tell us to beat the next posted street sweeping. We compute the deadline from the posted rules at your car's confirmed spot and dispatch a driver to finish comfortably before it.

Question 31

Can I pick an exact move time instead?

Accepted Answer

Yes — choose “Pick a specific time” when scheduling. On sweep days the window must land within two hours before the sweep so the move actually protects you.

Question 32

How do I cancel a scheduled move?

Accepted Answer

Open the move in the Moves tab and cancel. If a driver hadn't started yet, the move is returned to your monthly allotment.

Question 33

What if no driver accepts my move?

Accepted Answer

If a move goes unclaimed past its window, it auto-cancels, your plan move is refunded automatically, and we notify you and our team so it's looked into.

Question 34

How does Curbswap know exactly where my car is?

Accepted Answer

You confirm it. When you schedule (or update your car's location), the app shows a map pin you drag to the car's exact spot — parking rules come from that street, so precision matters and we double-check anything that looks off.

Question 35

How much does Curbswap cost?

Accepted Answer

Basic is $49/month (4 moves), Standard is $79/month (8 moves), and Premium is $149/month (16 moves). The SwapBox™ is a separate one-time $45 device (early access pricing; normally $75).

Question 36

Is Curbswap subscription-only?

Accepted Answer

Yes. Every move draws from your monthly plan — there’s no per-move fee. If you run out, you can buy a single extra move for $10.

Question 37

What’s an extra move?

Accepted Answer

If you use all of your plan’s moves in a month, you can add one more move for $10 (it doesn’t roll over).

Question 38

Do unused moves roll over?

Accepted Answer

No — your plan’s moves reset at the start of each billing month.

Question 39

Can I change plans?

Accepted Answer

Yes, you can upgrade or downgrade anytime in the app.

Question 40

Can I cancel anytime?

Accepted Answer

Yes. You can cancel whenever you want; downgrades and cancellations take effect at your next renewal.

Question 41

How is payment handled?

Accepted Answer

Securely through Stripe. We don’t store your full card number.

Question 42

How many vehicles can I add?

Accepted Answer

Basic and Standard each cover 1 vehicle; Premium covers up to 2 vehicles that share the plan's move pool.

Question 43

What plans are available?

Accepted Answer

Basic ($49/mo, 4 moves), Standard ($79/mo, 8 moves), and Premium ($149/mo, 16 moves). Every move comes out of your monthly allotment — there's never a per-move fee on top.

Question 44

What happens if I run out of moves?

Accepted Answer

On any plan you can add one extra move for $10 (this month only, no roll-over) — or upgrade to a bigger plan at any time.

Question 45

Do unused moves roll over?

Accepted Answer

No — allotments reset at each monthly renewal.

Question 46

How many vehicles can I have on a plan?

Accepted Answer

Basic and Standard cover 1 vehicle; Premium covers up to 2.

Question 47

How do I manage my payment methods?

Accepted Answer

Profile → Wallet & Payment Methods. Your card is saved securely by Stripe when you subscribe; you can add cards, set the default used for renewals, and remove old ones.

Question 48

Can I cancel my subscription anytime?

Accepted Answer

Yes. You keep your remaining moves through the end of the paid period and won't be billed again.

Question 49

Do you offer tipping?

Accepted Answer

Yes — after each completed move you can rate your driver and add an optional tip. 100% of tips go to the driver.

Question 50

Where is Curbswap available?

Accepted Answer

We’re live in Los Angeles, rolling out neighborhood by neighborhood.

Question 51

Which neighborhoods come first?

Accepted Answer

We start where parking is hardest — Silver Lake, Echo Park, Los Feliz, and other high-restriction areas — then expand.

Question 52

When will you reach my area?

Accepted Answer

Join the waitlist and check your position on the status page. We open areas based on driver and subscriber density.

Question 53

Does Curbswap work for apartments?

Accepted Answer

Yes, as long as your car is street-parked in an area we cover.

Question 54

Which neighborhoods are live right now?

Accepted Answer

We open Los Angeles neighborhood by neighborhood. The app tells you if your area is live; if it isn't yet, you're on the list and we'll notify you the moment we launch there.

Question 55

What if Curbswap isn't in my area yet?

Accepted Answer

Join the waitlist — invitations go out from the front of the line as each neighborhood opens, and ordering a SwapBox™ locks in early-access pricing.

Question 56

Does Curbswap handle permit-only streets?

Accepted Answer

Drivers relocate cars only to spots that are legal for your vehicle based on posted rules. If your area is permit-heavy, mention it in your move notes so the driver plans accordingly.

Question 57

Does Curbswap work with EVs?

Accepted Answer

Yes — electric vehicles are fully supported.

Question 58

What vehicle information do you need?

Accepted Answer

Your make, model, year, color, and license plate, plus where the car is parked.

Question 59

What vehicles are supported?

Accepted Answer

Most standard cars, SUVs, and small trucks. If your vehicle is oversized, exotic, or has unusual requirements, message support before subscribing and we'll confirm coverage.

Question 60

What if my car won't start when the driver arrives?

Accepted Answer

The driver reports it immediately with photos, the move doesn't count against your allotment if nothing was moved, and support follows up with you right away.

Question 61

Can I change which car is covered?

Accepted Answer

Yes — manage vehicles in the Vehicles tab. Premium supports two vehicles at once; on other plans you can swap which single vehicle is covered.

Question 62

Are drivers background-checked?

Accepted Answer

Yes. Every Curbswap driver is vetted and background-checked before they can move a car.

Question 63

What if a driver damages my vehicle?

Accepted Answer

Every move is documented end to end with before/after photos and GPS. If something’s wrong, report it in the app and we’ll make it right.

Question 64

Is my key safe?

Accepted Answer

Your key stays inside the SwapBox™. Drivers only ever get a temporary, GPS-gated, logged code — never a permanent key.

Curbswap Knowledge Base

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